FAQ

How to contact us

You can contact us via the "Contact Us" page or you can send an email to info@susanmchu.com.

If you are a Gmail user, please add our email address "info@susanmchu.com" to your address book to ensure prompt delivery of emails and responses.
 

How to take care of your crystals

Check out our Facebook video on "How to Cleanse & Charge Your Stones".  Click here.

Not all crystals have the same hardness. Jet, for example, is very light and easily shattered. Make sure to take care of your crystal and crystal jewelry not only from an energetic perspective (cleansing and charging), but also from a practical perspective.

We do not accept returns on used merchandise.

If your crystal bracelet breaks within two weeks of receipt and upon wearing, please call us at 646-598-6882. Leave  your name, the subject of the call, and the best time to reach you back.

When you are purchasing crystals, it is up to you to learn how to take care of them. 

 

Returns

We do not accept returns unless the merchandise was damaged during transit. If the item(s) has been damaged, please contact us within 7 days of receipt of package at 646-598-6882. Leave you name, the reason for the call, and the best time for a return call. All packages are insured and trackable. A claim would need to be file with the United States Postal Service.

All crystals hold energy. Once it is in your hands, it is now connected to you. We cannot sell and do not sell used crystals.

 

Shipping

All orders are shipped USPS Priority Mail with tracking and insurance. We only ship within U.S. right now. Please allow 2 business days for orders to go through our internal fulfillment process. You can request updates and tracking information on the checkout page. 

  • Orders between $0.00 - $50.00, shipping is $6.00
  • Orders between $50.01 - $100.00, shipping is $8.00
  • Orders between $100.01 - $200.00, shipping is $10.00
  • Orders between $200.01 - $300.00, shipping is $15.00
  • Orders between $300.01 - $400.00, shipping is $20.00
  • Orders between $400.01 - $200.00, shipping is $25.00

You can also opt to pick up your order from Huntington, NY. Please contact us to schedule a time and date for pick up.